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Tuesday, February 18, 2025

NMRLC DET. NORA has initiated modernization and extensive refresh of Surfacing Department, See Message center

Due to an increase of work BAMC Optical Lab is experiencing delays. Please do not reorder without contacting the LAB first. Email Joshua Mancini Joshua.s.mancini.civ@health.mil or Stephen Barnaby Stephen.j.barnaby.civ@health.mil

Per MEDCOM all ship to patient has been suspended indefinitely.

“ALCON: Regularly check NORA Website (Link below) for important announcements and ordering information”

Contacting SRTSweb Support

If you need assistance with SRTS, please contact the Global Service Center Desk by phone at 1-800-600-9332 or by email at  dhagsc@health.mil to obtain a support ticket. The SRTSweb Program Office is available to assist you with your problems and questions from 0630 - 1700 central time Monday through Friday after you have obtained a support ticket from the help desk.



Contact information for SRTSweb Support Personnel

Title Organization Commercial Phone E-mail
Global Service Center Desk 24/7 DHA-SDD 800-600-9332 email